Thank you for visiting the Summer Energy (“Summer Energy”) family of web sites. Summer Energy operates through various legal entities to provide retail electricity and related services in Texas. Those Summer Energy entities and affiliates (as they may change from time to time) are collectively referred to in this website as “Summer Energy”, “we, “us” or “our”, and this website (including any other websites operated, licensed or controlled by us, as this Site or any other such websites may change from time to time) is referred to as the “Site” or the “Summer Energy Site”. Information contained on this Site may refer generally to all Summer Energy activities, or, as the context indicates, to specific jurisdictions or activities.
We take what we believe to be reasonable efforts that are customarily used in our industry to maintain security and confidentiality by administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website, which includes limiting access to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or undecipherable. Agents, contractors or partners of Summer Energy who have access to our personal information in connection with providing services for Summer Energy are required to keep the information confidential and are not permitted to use such personal information for any other purpose other than to carry out the services they are performing for Summer Energy. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised please contact us immediately.
Please note that certain personal information must be supplied in order to establish an account. We collect personal information in a number of ways, including via input into our Site, and via telephone. We may ask you to provide information including, but not limited to, your name, address, telephone number, e-mail address, social security number, government issued identification number, credit card number and facts about your energy use, your home, your age, gender, and family size. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our Site.
We also collect certain other information when you visit the Summer Energy Site. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this information through “cookie” technology as explained below.
HTTP protocol elements;
search terms; and
This data will be used for the following purposes:
Completion and support of the current activity;
Website and system administration; and
research and development
To assist customers with technical problems, we also may collect local Web configuration information, including:
operating system; and
In addition, our website servers automatically collect limited information about your computer when you visit our Site. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our Site. Our technical staff may also use this information to assist customers with technical problems.
We use browser cookies to enhance your online experience and make your use of the Summer Energy Site more efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain web sites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our sites before or if you’re a new visitor.
Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:
We may also use various other types of cookies on our web site to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.
On some occasions upon entering the Summer Energy Site you may be asked to complete either an on-line survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities on-line. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our Site. Any personal information gathered from your participation in questionnaires or surveys through our Site may be kept for business purposes.
You may review or change some of the personal information you have provided to us. Please also note that some account information, including, without limitation, the service address and the account holder name, may not be changed.
If you need to correct or update your personal information provided to us, contact us toll-free at: (888) 594-9299.
We may send out periodic e-mails informing customers of offers related to a service they requested. Customers may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an essential service or required communication.
Individuals who do not wish to receive Summer Energy promotional e-mails on new products and services may contact Summer Energy at: (888) 594-9299
Our Summer Energy Site is intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the Summer Energy Site. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from Summer Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
We will not send you an e-mail asking you to reply by sending personal or account information, or threatening to disconnect or close your account if you do not take the immediate action of providing personal or account information. If you receive such an email it is likely that you have received an attempted theft of your identity commonly called “phishing”. If you are concerned about clicking links provided within an e-mail sent by Summer Energy, we strongly recommend that you open your web browser and manually input the address for our web site. Doing so will ensure that you do not open some third-party website disguised to look like our Site.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.
If you choose to e-mail us through the Contact Us link on this Site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via U.S mail they can be mailed to:
Attn: Customer Service
P.O. Box 460485
Houston, TX 77056